Jack Muir, the co-owner of Rocket Park studios spent the majority of his afternoon on the phone. From taking bookings and answering questions to managing cancellations and payments over the phone, the volume of calls was frankly overwhelming.
Finding himself with no time to run every other aspect of the business, Jack was desperate to find a booking platform that would enable Rocket Park's customers to automatically book slots, pay in advance and make cancellations.
That’s when he came across Jammed.
Making online bookings easy
Jammed allows Rocket Park to take online bookings from customers instantly using up to date room availability. Customers are able to come directly to the Rocket Park website, pick a room date and time and then pay for the booking in minutes.
This is not only great for the studio, but much easier for their customers, who are able to look up availability and book their space without having to call within opening hours.
Before we started using Jammed, I would be taking phone calls constantly. My phone would be literally attached to me every day. Now we take bookings online and we haven't looked back, it's helped us a lot. After the social distancing restrictions lifted, we had our busiest weekend we've ever had, and I only took 2 phone calls the entire weekend - amazing!
Perfect for one-off and regular bookings
Rocket Park studio is used by musicians and weekly dance classes.
Jammed is able to handle multiple booking types and allows Rocket Park to not only take the bookings online as-and-when, but also add in regular bookings for the repeat customers that book with them each week. The control of stock of the breakables and cymbal hire is all taken care of within Jammed.
As payments are taken online, Rocket Park's regular customers are able to simply turn up and start rehearsing. There's no faffing about with cash or credit card machines. Just more time to make the most of their booking.
It's a win-win for everyone.
Taking regular bookings
- Easy to set-up and simple management of regular bookings
- Allow customers to book regular room slots in-advance
- Designed to prevent double bookings and conflicts
- Set-up 'buffer time' breaks in-between bookings
- Take payment for regular bookings upfront
Take payments in-person with Square Terminal
Rocket Park also save money using Jammed's integration with the Square Terminal.
Using the terminal, Rocket Park can easily take in-person credit and debit card payments from customers. With Jammed taking these card payments, all the booking data and up-to-date information is handled automatically. Unlike most other booking platforms, this is included within the price of Jammed.
The card terminal from Square has been really handy, and it was pretty easy to get going with Jammed. It took all of 5 minutes of setup, and then all the payments for my business was sorted and all in one place
This allows a huge amount of flexibility with how you run your business. For example for Rocket Park, some bands might opt to split the payment four-ways between the group members after the booking, instead of paying in advance.